Shipping method

We can guarantee fast and efficient delivery as we rely on the best forwarding agents for this. The shipping cost will be added to the total amount of the order during the purchase phase, will be visible in the cart and will be charged at the time of payment.
Deliveries cannot be made to P.O. boxes, but only to actual addresses; in case of unavailability of the recipient or who is authorized to receive the products, the courier will contact the customer by phone at the number indicated on the site at the time of purchase to arrange a new delivery.
Orders will be processed from 9.00 to 15.00 from Monday to Friday. Orders placed after 3.00 p.m. on Friday will be processed the following Monday; we can guarantee delivery within 2 working days from receipt of payment. Once the order has been dispatched, you will receive a tracking number that will allow you to track your order through the courier’s home page. Shipments in Italy, take about 2-3 working days; consider that delivery times may be delayed in case of holidays.

Shipments to the rest of the world take about 5-7 working days (excluding any delays in customs clearance).
Upon receipt of the goods, the Buyer must immediately verify that the delivery is complete and in perfect condition; if the package is damaged, the shipment must be accepted with reservation, immediately informing the Seller of any problem by writing to ‘e-mail address of Customer Care: customercare@bottegadelsarto.com
For all countries the prices shown include VAT. Additional shipping and delivery costs will be determined according to the type of delivery, and the recipient’s address. These costs are indicated separately both before the order is sent and in the order confirmation sent by e-mail.
For shipments to destinations other than European Union countries there may be additional costs and taxes, which are fully borne by the recipient. Taxes vary depending on the country of reference and what has been purchased, so we are not able to provide a defined cost estimate. It is the Client’s responsibility to contact the customs office of the destination country for more information.

Return Policy

The buyer who isn’t satisfied with the purchase for whatever reason will be entitled to return the items not worn or used, by requesting, or a refund, and within 10 days from the date of receipt of goods. Please note that all delivery charges are the buyer’s expenses, as well as risks of transport for the return of the Products.

Return Conditions

Thee goods must be received in the same sending condition, and in a perfect state of preservation, unused, complete with all accessory and all labels related to the product and the original packaging which must be protected with an additional packaging in order to preserve integrity; The damaged refunds, stained or altered will NOT be accepted and refunded.
The returned shoes without package, damaged package, or with signs of wear on the soles, may not be accepted and returned to the customer, because the package is a part of the product. We will assure that the returned products have been returned under the same initial conditions and subsequently we will freely refund the Purchaser of the total amount paid for the goods, by accrediting the paid amount as the first payment used, with the exclusion of the transport costs and contributions for any duties within the timeframe provided by the law , and provided that the Products have been returned in accordance to the above mentioned conditions. In the case of purchase by credit card the repayment time will depend on the type of credit card used, and it will occur within two Bank statements.

Legal Warranty of the Seller

According to the law regulation 44/99/CE in case of faulty products, the purchaser is allowed to request directly to the Seller the fixing (if possible), replacement, price reduction of the goods or risolution of the contract. These can be possible provided that the contact occurs within a reasonable timeframe considering the nature of ‘good’ goods. Anyway the not conformed use of the item to that established by the Seller/ Producer is not covered by guarantees .

Any complaint must be presented proving the purchase. (receipt issued by the seller/payment).

The claim must be exercised by the Purchaser rapidly and by 60 days from the date when the costumer verified the item damage. During this period the product can’t absolutely be used. The complaint may be sent by email at: shoponline@bottegadelsarto.com. Afterwards in a reasonable timeframe we will inform the customer on the ways in which return the product.

The regulations set out in 85/374/CEE Directive are valid for what regards the damage caused by the product. The Seller, acting as the distributor, it is released from liabilities indicating the manufacturer’s name.

Shopping Process

Purchase on our online shop is really simple and fast. We have developed a linear procedure that allows you to check each step of the buying process, that will not cost you neither time nor unnecessary effort, with the maximum safety. The items of your interest can be chosen in our stores or simply by browsing on our shop online website. By selecting the product that you prefer, you may view the descriptive card and then you can refine the purchase adding it in the shopping bag with a desired amounts. On Bottega del Sarto Shop you can select a wide range of products, which are made with care and great details; in addition, all the products on sale on our site are visible in the online catalogue, divided into various product categories where of each item is described the main features;
For more information regarding the pre- or post- purchase process, our staff will be at your disposal for any need. You will have news about the products, the status of your orders, payments and anything else that can be useful to a secure shopping.
To get more information about the products, the status of your orders, payments or any doubts please contact us via email at: shoponline@bottegadelsarto.com

Payments

Payment methods

All transactions are made in Euro. Our customers can pay by credit card, or by PayPal . You can choose between these payment methods at the end of the order process.

Credit Card

At the time of purchase, the customers enter the details of their credit card in a secure electronic banking system, provided by SETEFI on major Credit Cards circuits; All the transactions are processed through a secure and encrypted servers, assuring to our customers the maximum data protection. Payments made by credit card,will be charged during the order and the amount will correspond to the shipped goods. The credit cards currently accepted are Visa, CartaSì, Mastercard, JCB, Moneta, Poste Pay, Vpay, Maestro.

Paypal

PayPal allows any company or consumer, who has an email address to send and receive payments safely. Following the link “Pay with PayPal” you will access to PayPal’s secure site, where if you already have a PayPal account, you can simply proceed to authorize your payment. However, if you haven’t a PayPal account, after a free registration and the insert of your credit card (Also a prepaid one, for example PostePay) you will be able to make payments to Bottega del Sarto Shop Online.

Amazon Pay

Amazon Pay allows any company or consumer, who has an email address to send and receive payments safely. Following the link “Pay with Amazon” you will access to Amazon ’s secure site.

Stripe Gateway

Stripe allows any company or consumer, who has an email address to send and receive payments safely.

  • Apple Pay
  • Google Pay
  • Credit Card
  • GiroPay
  • EPS
  • iDeal
  • Przelewy24