Yesdrive Cambridge Tas Feedback: Hidden Issues Emerge
Yesdrive Cambridge Tas receives overwhelmingly positive customer feedback overall, with 100% of 5 verified ProductReview.com.au ratings being positive and an average rating of 4.7-5.0 across value for money, customer service, booking process, and vehicle condition categories. However, some customers report isolated negative experiences including staff attitude issues, body odour concerns with shuttle drivers, and expensive additional driver fees of $10 per day. The company operates from 4b/1 Stanton Pl, Cambridge, TAS 7170, offers unlimited kilometres, and provides a free 5-minute shuttle to Hobart Airport.
Overall Customer Satisfaction Ratings
Yesdrive has built a strong reputation among Tasmania car rental customers through consistent delivery of modern, clean vehicles at competitive prices. The company maintains exceptional ratings across multiple review platforms, with customers repeatedly praising their value for money compared to major national rental chains.
| Metric | Rating | Source |
|---|---|---|
| Overall Rating (ProductReview.com.au) | 5.0/5.0 | |
| Value for Money | 4.7/5.0 | |
| Customer Service | 4.7/5.0 | |
| Booking Process | 5.0/5.0 | |
| Vehicle Condition | 5.0/5.0 | |
| QEEQ Platform Rating | 8.3-10.0/10 | |
| Birdeye Reviews Count | 1,141 reviews |
This impressive track record spans from 2019 through 2024, demonstrating sustained quality across multiple years of operation in the competitive Hobart Airport rental market.
Positive Customer Feedback Themes
Customers consistently highlight excellent customer service as a defining strength of Yesdrive. Multiple reviewers specifically mention staff members by name, including Sky and Harry, describing them as well-presented, polite, and helpful throughout the rental process.
- Vehicles are consistently described as near new and clean, with modern gadgets and high standards
- Toyota Corolla Hybrid and Toyota Yaris Cross models receive particular praise for being delightful to drive
- The free shuttle service to Hobart Airport operates seamlessly despite the 5-minute depot distance
- Customers appreciate unlimited kilometres allowing unrestricted exploration of Tasmania's scenic routes
- Yesdrive permits driving to Bruny Island, which some competitors forbid
- Customers repeatedly state they will book again on future Tasmania trips
"Absolutely fantastic and excellent customer service. I would recommend it to everyone in Australia. It's a five star service."
One frequent customer noted they have used Yesdrive three times at Hobart Airport, demonstrating strong repeat business loyalty.
Negative Customer Feedback and Complaints
Despite the overwhelmingly positive ratings, some customers aren't all happy with specific aspects of their Yesdrive experience. These negative experiences, while rare, provide important context for prospective renters considering their options.
- Staff Attitude Issues: One customer reviewed on Aug 24, 2024, gave a 2.0/10 rating, stating store staff member Harry has an extremely poor attitude and no credibility, advising not to believe anything he says
- Body Odour Complaint: A customer reported the airport shuttle driver had the most revolting body odour they ever encountered, making them gag during the short drive, requiring two days to remove the odour from the vehicle
- Additional Driver Fees: Customers criticize the $10 per day charge for additional drivers, noting other hire companies don't charge when the additional driver is a spouse
- Off-Site Location: Some customers express inconvenience about the depot not being at the airport itself, though this is why prices are cheaper
These negative experiences represent approximately 0% of ProductReview.com.au reviews but appear more frequently on aggregator platforms like QEEQ where mixed ratings exist.
Business Operations and Contact Information
Yesdrive operates with extended hours to accommodate flight schedules, remaining open 7:00 AM to 11:00 PM daily including weekends.
| Attribute | Details |
|---|---|
| Address | 4b/1 Stanton Pl, Cambridge, TAS 7170, Australia |
| ABN | 61159428743 |
| Business Hours | 7:00 AM - 11:00 PM, 7 days/week |
| Shuttle Service | Free, 5-minute ride to Hobart Airport |
| Kilometre Allowance | Unlimited kilometres included |
| Facebook Page | YesDrive Car Rentals | Cambridge TAS |
The Cambridge location serves as the primary depot for Hobart Airport rentals, with staff consistently described as friendly and efficient during vehicle pickup and return.
How Yesdrive Compares to Competitors
Customers consistently choose Yesdrive over big national companies due to superior value and personalized service. Reviewers explicitly state they recommend Yesdrive to everyone over larger competitors.
The competitive pricing strategy works because Yesdrive operates off-site rather than at the airport terminal itself, reducing overhead costs while maintaining vehicle quality. This cost-saving model passes savings directly to customers without compromising on vehicle condition or service quality.
The mixed but predominantly positive feedback profile suggests Yesdrive delivers excellent value for most customers while maintaining operational practices that occasionally create friction points for specific individuals.
What are the most common questions about Yesdrive Cambridge Tas Feedback Hidden Issues Emerge?
Is Yesdrive Cambridge Tas legitimate?
Yes, Yesdrive is a legitimate car rental company with ABN 61159428743, operating since at least 2019 with over 1,141 verified customer reviews on Birdeye and consistently high ratings across multiple platforms.
Where is Yesdrive located in Cambridge Tas?
Yesdrive is located at 4b/1 Stanton Pl, Cambridge, TAS 7170, Australia, approximately 5 minutes by shuttle from Hobart Airport.
Does Yesdrive offer unlimited kilometres?
Yes, Yesdrive includes unlimited kilometres in their rental packages, allowing customers to explore Tasmania's scenic beauty without mileage restrictions.
What are Yesdrive's business hours?
Yesdrive operates 7:00 AM to 11:00 PM every day of the week, including weekends, to accommodate flight arrivals and departures.
Is the shuttle service to Hobart Airport free?
Yes, Yesdrive provides a free shuttle service that takes approximately 5 minutes to reach Hobart Airport from their Cambridge depot.
How much does Yesdrive charge for additional drivers?
Yesdrive charges $10 per day for additional drivers, which some customers find expensive compared to competitors who don't charge for spouse drivers.
What vehicles does Yesdrive offer?
Yesdrive offers modern vehicles including Toyota Corolla Hybrid and Toyota Yaris Cross models, all described as near-new, clean, and equipped with modern gadgets.
Can you drive to Bruny Island with Yesdrive?
Yes, Yesdrive allows customers to drive to Bruny Island, whereas some other rental companies forbid this destination.